Click & Collect

Our Click & Collect service works by following the steps below.

1. Log in to your account, "Book a slot" and select Click & Collect as your preferred option. Select a location and time slot that suits you.
2. Complete your shop online as usual.
3. Look out for your ‘Ready to Collect’ email or text message on your collection day.
4. Head to the Click & Collect collection point at your chosen collection time.
5. Once you've arrived, let us know you're here by following the steps via the link in either your email or text message confirmation.
6. We will bring your shopping out to you, or if you are collecting from a locker please follow the steps in your email.

Collection slot prices may vary. The price will be shown at the time of booking a slot.

When you arrive for your collection you will need the email or text message you received on the day that says your order is ready to collect. This will include a link to a web page that you will need to let us know when you arrive, so make sure you keep it handy.

If you have any age-restricted products in your order then you may need to provide ID for our Challenge 25 policy. If you want to remain in your car when collecting your order, please make sure you have your ID ready to show at the window.

If someone else is collecting your order on your behalf then please make sure they have the confirmation email or text message and/or the order confirmation number as the email contains the link for collection.

If you haven't received your "Order ready for collection" email or text message, please check your spam/junk folder.

If you still don't have your email or text or it is lost, then please arrive at the store within your slot and go to the customer service desk to let them know you have arrived.

The collection point is located in the stores car park - head towards the Click & Collect signage. Most stores have designated parking bays for Click & Collect, but you can also park nearby. Within your ‘Ready to Collect’ email you’ll see a button to take you through to our collection app. You'll be able to tell us your car registration number so we can find you.

If you are collecting from one of our stores operating a van collection, the van will be parked near the front of the store - please look out for the signage and the van. Please park in a designated collection bay or nearby. If you cannot see the van, it may be that we are loading orders, you can visit the customer service desk to let them know you have arrived.

If you are collecting from one of our stores operating a locker collection, the locker unit is located near the front of the store. There are designated parking spaces near the lockers.

If you arrive at the store and all the collection point bays are full, please park in one of the bays nearby.

You can still use the ‘I am here’ collection link in your confirmation email or text message to let us know you have arrived. You will be prompted to enter the last three characters of your car registration so we will know who to look out for. Please move into one of the collection point bays once they become available.

Once your order is placed, the cut off time to make changes to your order will be outlined in your "Order confirmation" email. If you realise you are not able to collect after the cut off time has passed, please call our Customer Service team on 0345 611 6111 (Option 1) where one of our colleagues will be more than happy to help.

Your shopping will be delivered without carrier bags (with the exception of certain products to maintain safety and quality). Make sure you have bags in your car so your groceries can be easily transferred. We are happy to help you put your items in the car.

If you usually receive home deliveries and this is your first time using Click & Collect you may not see your Favourites on the website. However once you have placed your first Click & Collect order, the items you have bought will appear in your Favourites that you can shop from in the future.

We always aim to get your collection to you as soon as possible, but it will usually take us a few minutes to gather your shopping and bring it out to you.

Make sure you have clicked the ‘I am here’ link on your 'Ready for collection' email, which lets our colleagues know you have arrived. If you require further assistance please go to the Customer Service desk in store where a colleague will be able to help you.

We offer same day collections in all our Click & Collect locations. Simply book a collection slot by 12pm for collection after 4pm, the same day. Available collection slots for that day will be shown on the website.