Website & Technical Issues

I need help with my voucher code

If your voucher code isn’t working, please check the following:

  • Verify that the voucher has not passed its expiry date.
  • Ensure the code is entered exactly as it appears in the email we sent you.
  • Confirm you have met any minimum spend requirement (if applicable).

If the issue persists, please contact our Customer Services team on 0345 611 6111 where one of our colleagues will be more than happy to help.

Note

Vouchers may not be valid for certain products; please refer to the voucher terms and conditions for details.

For additional support, you can also submit an enquiry form below.

Updated on: 12 November 2024

My payment is not being accepted

If you are unable to checkout please call our customer service team.

Note

Due to recent legislation changes to support Payment Services Directive (PSD2), you may experience issues completing your order when using our app. If you are affected, please follow the guidance outlined in this document before calling our team.

If you have an outstanding unpaid order, then your account will be blocked until you pay for this order. If you are affected, please follow the guidance outlined in this document.

Updated on: 12 November 2024

I am having problems trying to register

If you are having issues registering, please ensure you have done the following;

  • Entered your postcode and email address correctly
  • Your password meets the requirements

If you are still having problems trying to register, please call our Customer Services team on 0345 611 6111 (Option 1) where one of our colleagues will be more than happy to help.

Updated on: 12 November 2024

Does Morrisons deliver to my address?

We cover 99% of UK postcodes so it’s likely that we deliver to you. Use our postcode checker to find out.

Morrisons Postcode Checker

Updated on: 12 November 2024