Payments

Please click here to view a PDF of our Online Shopping Payment Process Guide.

If your payment is not being accepted, please double-check that all details are entered exactly as they appear on your card. If the issue continues, please contact our Customer Services team at 0345 611 6111 (Option 1), where a team member will be happy to assist you.

We take payment for an order when the groceries are delivered, not when you complete your payment at the checkout. So, if your card is due to expire before we plan to take a payment, it may not be accepted on our website.

Unfortunately, we can't verify your new card either, as it can't be activated until your current card expires. If you think it may be something else, you'll need to contact your bank to make sure there are no problems with your credit/debit card. They will carry out the verification process on our behalf.

When you place an order in your Morrisons Online Account for Click & Collect or Home Delivery, your basket total will be the price of goods in your basket plus any cost for the delivery or collection slot.

When checking out you will be prompted to add in card payment details which can be saved to your account and is necessary to complete your order.

• Once your order has processed (typically early in the morning of collection/delivery) a pre-authorisation charge will be placed on your card.
• Pre-authorisation means your bank places a temporary hold on funds preventing that money being spent elsewhere, to ensure there are sufficient funds in the account when payment is taken after delivery/collection.
• The pre-authorisation charge does not remove money from your account.
• The pre-authorisation amount is your basket total plus 5%. This extra amount  is to allow for any factors which may alter the total cost of your order such as variable weight items such as meat joints from our Market Street.

• Once your order is collected or delivered, the payment total is calculated factoring in any adjustments such as returned or rejected items.
• This amount will be charged from your bank account and the pre-authorisation hold will be released and disappear from your bank statement.
• Please note the pre-authorisation hold usually disappears within 48 hours of order completion, but can take up to a week depending on your bank.

When you reject an item at the time of receiving the order, this will be recorded by the Driver or Click & Collect colleague and removed from your total bill. Your final amount charged will already have this removed and it will not show as a separate refund on your account.

We place a pre-authorisation on to your account to ensure that your bank account has the funds to pay for the order you have placed.

The pre-authorisation charge usually drops off your bank account shortly after the order is completed, but depending on your bank it can take up to 7 days.

We will pre-authorise payment for your order before it is fulfilled and this will show on your account as a pending payment. This pre authorised amount will reflect your “checkout amount” plus delivery charge and an allowance for substituted items, and may be different to the final amount we actually charge you.

The pre authorisation should remove as soon as your delivery is made and is removed by your own bank. Some banks can take up to 5 days to remove pre authorisation.

Occasionally incidents happen where we are unable to fulfill your order, and we will notify you of this by email or text. You can rebook your order by using the order again function on our website.

There are two ways to add a card to your account:

Go to your Account Settings and select the 'Stored payment details' box. Click on the 'Add new card' button and enter your card details.

You can also add a new card at Step 5 of the checkout. Simply click on the 'Add a credit or debit card' link and enter your card details in the box provided. Then, when you move on to Step 6, you can store the details for future use.

Where products are sold individually by weight (such as certain fresh meat, poultry, fish, cheese, fruit or vegetables) we will show you the price of the item per kilogram (or another unit of measurement). You may also be able to choose items within approximate weight bands, or of an approximate thickness or size. In each case, we will weigh the individual item when we pick it for you for delivery, calculate the price for that item based on its actual weight and the price per kilogram in force at the time of picking, and charge you that price.

The exact price and weight will be set out in your receipt. If we have changed the price per kilogram since you placed your order and you are not happy with the new price, simply hand the product back to your driver when your order is delivered and your bill will be recalculated.

So, why does this affect your overall order? Well, the price per kilogram shown when you placed your order is used to calculate both the estimated total price of your trolley, and the estimated total price set out in your order confirmation email. Therefore, the 'total price' of your order (as listed on your receipt) may differ slightly from the 'estimated total price' you were originally given.

We accept Visa, MasterCard, Visa Debit, American Express.

We don't accept cash or cheques, Maestro, Solo or Electron. So all payments must be made by cards we accept.

We will pre-authorise payment for your order before it is fulfilled and this will show on your account as a pending payment. This may be different to the final amount we actually charge you. The pre-authorisation should clear when your delivery is made and is removed by your payment card provider. You should contact your card provider if your order has been cancelled as a result of pre-authorisation.

Once you have clicked the "Place order" button, for security reasons, we need you to confirm the card payment. This can be done in two ways;

• Via your banking app
• A one time passcode (OTP) can be sent to your phone via a text message

Follow the instructions on the website to complete your order.