Click & Collect Lockers

We are currently trialling locker collections at our York - Foss Island, Tynemouth and Thornbury stores. Please check our website for other Click & Collect locations.

Once your order is placed, you will have until midnight the night before the day of collection to edit or cancel your order.

You will need a 6 digit pin code to open the lockers to collect your shopping. Simply follow the instructions in your ‘Order ready to collect’ email or text message. If someone else is collecting your order on your behalf then please make sure they have the pin code.

If you have any age-restricted products in your order then you may need to provide ID for our Challenge 25 policy. You will be asked to look at the screen so our colleagues can see you on camera and you may need to provide ID for our Challenge 25 policy - so please have this ready.

Yes. If someone else is collecting your order on your behalf then please make sure they have the pin code to be able to open the lockers. Simply follow the instructions in your ‘Order ready to collect’ email or text message to obtain the code.

If you have any age-restricted products in your order, they may need to provide ID for our Challenge 25 policy. They will be asked to look at the screen so our colleagues can see you on camera and they may need to provide ID for our Challenge 25 policy - so please have this ready.

If you have booked an order for Locker Collection, you will receive an email and text message (if your mobile number is linked to your account) when your order is ready to collect. Within this notification, there will be a link to our collection app for you to activate your locker pin code.

When you arrive at the lockers, follow the instructions on the screen within the locker unit. You’ll be asked to enter your pin code to open the lockers and collect your shopping. The screen will tell you which locker to open and a green light will show on each locker once it’s unlocked.

On the day of your collection, you should receive a confirmation email and text message once your order is picked and ready for your collection slot (providing your mobile number is linked to your Morrisons.com account).

If you do not receive either of these notifications then please arrive at the store within your collection slot and visit the Customer Service Desk who will let our Home Shopping team know that you have arrived to collect your order.

If your pin code is incorrect, please check and re enter the pin. You will have up to 10 attempts to enter the correct pin. After 10 failed attempts an alarm will trigger which will alert our colleagues at the home delivery hub who will assist you.

You can collect at any time within this window. If you arrive after your collection slot please enter your pin code, however this may no longer work. If your pin code doesn’t open the lockers, please use the call for assistance button and a colleague will help.

You will receive a confirmation email and text message (if your mobile number is linked to your account) when your order is ready to collect. If you have received this notification you can activate your pin code and access the locker. If you haven't received a notification that your order is ready for collection, please wait until you receive this before collecting.

For our York store - To the left of the main store entrance

For our Tynemouth store - Far right of the main store entrance

For our Thornbury store - Drive past the fuel station and follow the signs for Click & Collect.

There are parking bays located near the lockers.