We operate Click & Collect at many Stores and are continuing to increase availability. Please check the Click & Collect locations page for the current list of available locations.
When you arrive for your collection you will need the email or text message you received on the day that says your order is ready to collect. This will include a link to a web page that you will need to let us know when you arrive, so make sure you keep it handy.
If you have any age-restricted products in your order then you may need to provide ID for our Challenge 25 policy. If you want to remain in your car when collecting your order, please make sure you have your ID ready to show at the window.
If someone else is collecting your order on your behalf then please make sure they have the confirmation email or text message and/or the order confirmation number.
On the day of your collection, you should receive a confirmation email and text message (providing your mobile number is linked to your Morrisons.com account) once your order is ready to collect within your slot. This notification will contain a link for you to let us know you've arrived at the collection point, so make sure you keep this email or text message handy. Please only arrive within your collection slot as we may not be able to fulfil your order earlier than this time.
Once your order is placed, you will have until 11:55pm the night before the day of collection to edit or cancel your order. After this point please contact the Customer Service Desk using our 'Contact Us' form if you wish to cancel your order.
On the day of your collection, you should receive a confirmation email and text message (providing your mobile number is linked to your Morrisons.com account) once your order is ready to collect within your slot. If you do not receive either of these notifications then please arrive at the Store within your collection slot and call the Store directly to let them know you have arrived. You can use our Store Locator to find their number.
If you have lost your confirmation email or text message then please arrive at the Store within your slot and contact the Store to let them know you have arrived. You can use our Store Locator to find their number.
For our standard Click & Collect service, the collection point is located in the Store’s car park - head towards the Click & Collect signage. There are designated parking bays once you reach the location, or you can park nearby if they are all occupied.
If you have chosen to collect from one of our Stores operating a van collection, the van will be parked near the front of the Store - please look out for the signage and the van. You will be able to park close by in a designated bay. If you cannot see the van, it may be that we are loading orders, please contact the Store to let them know you have arrived. You can use our Store Locator to find their number.
You should have received a confirmation email and text message to say your order is ready for your chosen time slot. Please only arrive within your chosen collection slot as we may not be able to fulfill your order earlier than this time.
If you have not received a notification to say that your order is ready, then please wait until your collection slot before you request a collection.
All our collection slots are at least 1 hour long for your convenience and you can collect at any time within your slot.
If you know that you will be running late for your collection, please call the Store to let them know. You can use our Store Locator to find their number.
Once you arrive, please follow the standard process and click the link in your confirmation email or text message to let us know you’ve arrived. You may be required to wait whilst colleagues fulfil orders for customers who have arrived within their collection slot.
Once your order is placed, you will have until 11:55pm the night before the day of collection to edit or cancel your order. If you realise you are not able to collect after the cut off time has passed, please contact the Customer Service Desk using our 'Contact Us' form.
Your collection will be bagless. We removed bags from our collections in 2021 to reduce the amount of plastic we use. We recommend you bring your own carrier bags to your collection (or you can purchase reusable bags as part of your order) to pack your shopping into.
Any substitutions will be made clear on your order confirmation email before collection. If you don't wish to accept the substitutions, please let our Click & Collect colleague know before you are handed your shopping and the item(s) will be deducted from your final bill.
Our Click & Collect van collection is only available in a few Stores currently. Your order will be ready for you in our delivery van at the designated Click & Collect area in the Store car park. If your chosen Store states ‘Van collection’ when you select, please see below.
There may be a number of orders in the van ready for collection, so our colleague will ask you to confirm your name - so they can select the right order. If you have your Order Reference as well, that will be useful. You can remain in your car if you wish - our colleague will be happy to confirm the details with you at your window, then transfer your shopping into your car.
It's up to you - you can pack your shopping into your car, or our friendly Click & Collect colleagues are happy to help if you require assistance.
We always aim to get your collection to you as soon as possible, but it will usually take us a few minutes to gather your hand picked shopping and bring it out to the collection point.
Make sure you have clicked the 'I am here' link on your ready for collection email, which lets our colleagues know you have arrived. If you require assistance please go to the customer service desk in store where a colleague will be able to help you.